Handelsbetingelser for Frejasknit
Mail Freja@frejasknit.dk
CVR: 43687557
Betaling
Frejasknit modtager online betalinger med Dankort, Visa/Dankort, Mobilepay Online.
Betaling vil først blive trukket på din konto, når den fysiske vare afsendes eller det virtuelle produkt er oprettet med mindre andet er aftalt eller fremgår af din ordre.
Alle beløb på hjemmesiden er inklusiv moms.
Hjemmesiden bruger følgende valutaer til prissætning:
Denmark – Kroner (DKK)
Frejasknit benytter en sikker betalingsserver, der krypterer alle oplysninger med SSL protokol hvilket betyder din data er sikker og ikke kan læses af andre udefrakommende.
Levering
Digitale varer sendes med det samme som PDF via email
Fortrydelsesret
Ved køb af digitale varer/opskrifter accepterer du samtidig, at dine 14 dages fortrydelsesret på det digitale produkt bortfalder.
Kunde- & Privatlivspolitik
Vi videresælger ikke personlige oplysninger og videregiver ikke dine personlige oplysninger til andre, de er kun registreret i vores kundekartotek. Du kan til enhver tid få slettet dine oplysninger.
For at du kan indgå aftale med Frejasknit, har vi brug for følgende oplysninger:
. Navn
. Adresse
. Telefonnummer
. E-mail adresse
Vi foretager registreringen af dine personoplysninger med det formål, at kunne levere varen til dig.
Personoplysningerne registreres hos Frejasknit og opbevares i op til fem år, hvorefter oplysningerne slettes.
Når der indsamles personoplysninger via vores hjemmeside, sikrer vi, at det altid sker ved afgivelse af dit udtrykkelige samtykke, således at du er informeret om præcis, hvilke oplysninger, der indsamles og hvorfor.
Direktøren og de ansatte for Frejasknit har adgang til de oplysninger, der registreres om dig.
Den dataansvarlige i Frejasknit er: Freja Hoffgaard
Vi opbevarer og transmitterer ikke kundeoplysninger krypteret.
Som registreret hos Frejasknit har du altid ret til at gøre indsigelse mod registreringen. Du har også ret til indsigt i, hvilke oplysninger, der er registreret om dig. Disse rettigheder har du efter Persondataloven og henvendelse i forbindelse hermed rettes til frejahoffgaard@outlook.dk.
Cookies
På www.frejasknit.dk anvendes cookies med det formål at optimere hjemmesiden og dets funktionalitet, og dermed gøre besøget så nemt som muligt for dig.
Du kan til enhver tid slette cookies fra din computer, se vejledningen på Webshop Cookies og Privatlivspolitik.
Log-statistik
Vi bruger en log-statistik på www.frejasknit.dk, hvilket betyder, at et statistik-system opsamler information, som kan give et statistisk billede af, hvor mange besøgende vi har, hvor de kommer fra og hvor på websitet det forlades mv.
Logstatistikken anvendes kun med det formål, at optimere Frejasknit’s hjemmeside.
Forbrugerbeskyttelse
Læs mere om din beskyttelse som forbruger når du køber via en PensoPay betalingsløsning:
https://pensopay.com/mere/forbrugerbeskyttelse/
Klagemuligheder
Klager over produkter kan sendes til:
Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For EU-borgere uden for EU skal klager sendes via EU Kommissionens online klageplatform.
ec.europa.eu
Ved klage skal vores email adresse angives: frejahoffgaard@outlook.dk samt hjemmesiden du har købt varen på.
Terms and Conditions for Frejasknit
Frejasknit
Landsdommervej 33 4. Tv
2400
Phone: 26823808
VAT: 43687557
Payment
Frejasknit accepts online payments with the following credit cards Dankort, Visa/Dankort, Mobilepay Online.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.
All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)
Frejasknit uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
Delivery and Shipment
The delivery time for your order is 3-7.
Frejasknit uses DAO – Direkte, DAO – Pakkeshop for shipment of your ordered items.
Freight cost is calculated from the weight of the items.
You can choose to have your shipment sent with delivery to your home address or the nearest package shop.
You will receive a Track and Trace-numer upon shipment, which allows you to track the shipment at all times.
If you regret your purchase (Withdrawal)
Frejasknit offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
Any return costs you incur yourself.
The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.
If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om frejahoffgaard@outlook.dk. In your message, clearly make us aware, that you want to use your right of withdrawal.
Condition of the item you have returned
You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.
If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Frejasknit to evaluate the item’s condition.
Warranty
There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.
Complaints regarding errors and defects must be reported to Frejasknit in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint waives right to warranty if the items are handled improperly or unusually.
Frejasknit covers return costs to a reasonable extent.
When returning, please contact us at:
Frejasknit
Landsdommervej 33 4. Tv
Phone: 26823808
Warranty complaints will not be accepted if they are sent by cash-on-delivery system.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.
In order for you to enter into an agreement with Frejasknit, we need the following information:
. Name
. Address
. Phone number
. Email address
We make the registration of your personal information for the purpose of delivering the goods to you.
The personal information is registered with Frejasknit, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.
The director and employees for Frejasknit have access to the information recorded about you.
The data manager in Frejasknit is: Freja Hoffgaard.
We do not store and transmit customer information encrypted.
As registered with Frejasknit, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact frejahoffgaard@outlook.dk .
Cookies
On www.frejasknit.dk, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
Log Statistics
We use log statistics at www.frejasknit.dk,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve Frejasknit’s website.
Consumer Protection
Learn more about your consumer protection when paying online with PensoPay’s payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
Complaints
Complaints about product can be sent to:
Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For citizens of Europe who reside outside of Europe, complaints must be submitted through the EU Commisions Online Complaints Platform.
ec.europa.eu
When complaining you need to denounce our email address, frejahoffgaard@outlook.dk, and the site, on which you made your purchase.